Recruitment
Overview of the role
We are currently recruiting for a Conference & Events Managers for our 4* Deluxe Award Winning Crowne Plaza Manchester - City Centre.
Having opened in 2008 the hotel features 228 guestrooms, an Executive Club Lounge and a suite of 9 meeting rooms with the largest catering for up to 200 people. We have an exceptional reputation for great service and a wonderful product that is still very fresh and new.
Job Role - to manage to day to day operation of the meetings, banquets and events department providing exceptional service through passion and dedication and to effectively utilise, develop and manage all resources within your area to achieve the goals of the team and the business.
Key Responsibilities -
ü Client meet & greet and client liaison.
ü Daily event management including pre-event management and participation.
ü Promote & develop sales culture of department.
ü Champion Quality & Continuous improvement within my department.
ü Effectively manage the performance and behaviour of the event operations team players.
Essential Skills, Knowledge and Competencies Required
Essential Skills & Knowledge –
•Candidates must have proven, successful experience in a similar role and comparable brand. A practical, technical ability with AV equipment is essential; exposure to and experience of a range of complex client needs is also important as is an ability to control costs to budget. You will have great people management skills and will be responsible for creating a motivated, knowledgeable and high performing team.
•Customer Focus – Has a good understanding of the internal and external customer and works to ensure that customer expectations are always met. Communication and empathy are two key areas required for this role.
•Takes Ownership – The role requires a person who accepts responsibility for own and team’s performance; challenges unacceptable practice; pushes for necessary change.
•Communications – Ensures regular information updates are provided to all stakeholders and tailors communication approach to suit the audience.
•Teamworking – A collaborative team member. Able to work positively and productively with colleagues from various disciplines in order to satisfy customer needs.
•Personal Organisation – The role-holder will have well developed Project Management skills; able to plan day to day activities to ensure client requirements are met to exact specifications; hotel and brand standards achieved and health & safety standards implemented. Good time management and precise methods of working will be natural.
